If you have a problem with a telephone company
or other company providing telephone-related
services, including wireless communications,
you should first try to resolve your complaint
directly with the carrier providing the
service or the company billing you for the
service. Ariel Link is highly successful
in claims identification and resolution
and has not filed an FCC or PUC complaint
in over 10 years. However, should you choose
to pursue unresolved carrier issues for
refund on your own, then consider filing
an informal complaint with the proper regulatory
agency.
________________________________________ Interstate Service:
Complaints regarding telephone-related services
provided from one state to another (interstate
service) and international calls should
be filed with the Federal Communications
Commission (FCC). All complaints involving
wireless telephone service, interstate or
intrastate, should be filed with the FCC.
There are two types of complaints at the
FCC - informal and formal. The informal
complaint process is generally the preferred
method for most consumer complaints.
Within-State
Service:
Complaints about wireline services provided
within a state (intrastate service) should
be sent to the state regulatory authority.
These complaints might involve rates for
your local telephone service and charges
for toll calls placed from one location
in a state to another location within the
same state. Contact your local or state
consumer office using the links below to
obtain the telephone number and address
for your state regulatory authority. This
information may also be listed in the government
section of your telephone directory.
National Association of Regulatory Utility
Commissioners http://www.naruc.org/
