Home Management Careers Contact Us

  Our Story     Case Studies     Industry Experts     CFO Corner     CIO Corner     Resources     Refund Calculator     PUC / FCC Complaints  


Roger J. Couture

Roger is the President and founder of Ariel Link and has spent more than 25 years in consulting with clients to improve there earnings by managing telecommunication services. Prior to founding Ariel Link in 1998, he spent 6 years as the Business Director for a private telecommunications audit firm and assisted in the transformation to an expense management corporation before going public. He worked closely with Fortune 500 organizations to reduce their expenses through telecommunication contract negotiations, error identification, and correction and refund recovery. Roger was on the leading edge of introducing to the market place Telecom Expense Management Services for inventory management, invoice processing and automation of carrier bill payments.

Prior to telecommunications Expense Management, Roger was with a fiber optics based, by-pass long distance provider offering the first nationwide Frame Relay networks. Here, Roger identified the market potential of telecommunications outsourcing of auditing and contract negotiations. Significant time was spent visiting clients with invoice overcharges for which the carrier policy was no refunds.

Prior to the fiber optics carrier, Roger was involved on the hardware side of telecommunications with AT&T Financial Services and AT&T/Paradyne. He worked with large corporations on financing large telecommunication capital acquisitions, network design and optimization, network monitoring and management and the integration of new technologies. Roger is a graduate of California State University at Long Beach where he received his Bachelor of Science degree in business administration.

Brent Couture

Brent, Director of Carrier Relations for Ariel Link has overall responsibilities for corporate direction, carrier relations and client management. Prior to joining Ariel Link, Brent had ten years of carrier experience where he managed contract negotiations and pricing for large customers, financial analysis and network design. Brent's experience has been with both RBOCs such as GTE, venturing into the competitive long distance market place and with start up CLECS competing with the monopolies such as CNM Network.

Brent has a Bachelor of Arts in business finance from University of California, San Diego, where he also played intercollegiate volleyball.

Caroline Parra

Manager of West Coast Audit Operations for four years and Manages western United States audits for Ariel Link, negotiates claim settlements with telecommunications vendors and interfaces with client management. Telecommunications audit experience as lead audit analyst and liaison between telecommunications vendors and client management. Additional skills include accounting, billing verification and LEC relations.

Caroline was with an RBOC for 16 years prior to joining Ariel Link where she managed finance and payroll cash management, sales, Service Manager, and eventually Management of Wholesale Markets with vendor interface to LECs and Long Distance carriers. Managed CLEC and LD vendor connectivity issues, tariff and contract review for correct rates and correction of billing errors. Utilization review resulted in over $2M in back billings for the RBOC.

Raymond Coleman

Audit Supervisor, Midwest and located in Wisconsin, Ray has over seven years of experience in the management, coordination and supervision of telecommunications audits for major, multi-site client base. Ray has a successful skill set as an auditor, negotiator, RFP preparation and network design for service convergence. Supervises coordination of refund claims, organization of status reports, vendor negotiations and performance of physical inventory procedures. Audit assignments include local and long distance services for over 1,500 locations nationwide and extensive private line network consisting of thousands of circuits and facilities provided by carriers throughout the United States. Technical expertise in auditing private line data network billing permits Ray to identify numerous erroneous charges related to complex network.

Prior to Ariel Link, Ray was Payroll Supervisor coordinating payroll for over 300 employees. Successfully integrated software technology to streamline payroll process and manage the corporation's capital assets.


Audit Expertise:

  • Voice
  • Data
  • Wireless

Millions Refunded
Millions Saved
Millions Negotiated